link parlayFrequently Asked Questions

We at link parlay require three pieces of information to verify your identity: your national ID number (KTP), date of birth, and residential address. You do not need to upload physical documents; you enter this information directly in your account dashboard during registration. We use this data to confirm you are of legal age, that you reside in a supported jurisdiction (such as Jakarta, Surabaya, Bandung, Medan, or Semarang), and that you are not flagged in fraud or sanctions databases. Verification typically completes within a few hours. Once approved, you receive an email confirmation and can deposit funds or claim any welcome offer. If verification is delayed or rejected, check your email for details or contact our support team.

If you forget your link parlay password, visit the login page and click "Forgot your password?" Enter the email address or username associated with your account. We send a password-reset link to your email within a few minutes. Click the link, and you are prompted to enter a new password. Create a strong password — at least eight characters, mixing letters, numbers, and symbols. Once you reset your password, you can log in immediately with your new credentials. If you do not receive the reset email, check your spam folder or contact our support team with your registered email address.

No — we at link parlay charge no deposit or withdrawal fees on any payment method. Whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the full amount you send arrives in your account without any deduction. When you withdraw, the full balance you request transfers to your payment account fee-free. Some payment partners (your bank or e-wallet provider) may charge their own fees; we recommend checking their terms. Our link parlay fees are always zero.

Yes — we at link parlay accept bank transfers from mobile banking, local payment, online payment, and e-wallet. You can link any of these bank accounts to your link parlay wallet during registration or in your account settings. Deposits via bank transfer may take one to three business days depending on your bank's processing window. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) process instantly. When you withdraw, select the payment method you used for deposit, and funds transfer to that account. Bank withdrawals typically complete within one to two business days. If a transfer is delayed, contact your bank or our support team with your transaction ID.

Our link parlay platform covers four main categories: Sportsbook (football leagues including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League; also MotoGP and badminton); Live-Dealer Tables (blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios); Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways); and Esports Markets (Mobile Legends, Free Fire, PUBG Mobile). Each category is accessible from your link parlay dashboard once you deposit. You can explore game rules in demo mode before wagering real funds.

We at link parlay offer a welcome bonus to new verified members. The bonus amount is not fixed — it depends on your account status and jurisdiction. Once the bonus credits to your account, it carries engagement requirements before you can withdraw it as cash. Specific terms are displayed when the bonus arrives; read them carefully. Weekly cashback is available to all verified members and is calculated every Monday based on net activity across all link parlay products. Cashback is only paid if your week shows a net loss. Referral bonuses reward both referrer and new account holder when a referred friend registers, verifies, and meets an engagement threshold. Seasonal reload offers are available during promotional windows tied to events like Idul Fitri, Idul Adha, Imlek, Nyepi, or Liga 1 rounds. All bonuses are optional — you never need to deposit to claim an offer.

Your personal data — name, ID number, date of birth, address, and payment information — is encrypted and stored securely on link parlay servers. We use this data only to verify your identity, process deposits and withdrawals, calculate bonuses, investigate fraud, and comply with legal requirements. We never sell your data to third parties. We share your information only with our payment processors (to process transactions), compliance auditors (to verify regulatory adherence), and law enforcement (if legally required). You can request access to your data or ask for deletion by contacting our support team; we respond within 30 days, subject to legal retention obligations.

Our link parlay support team responds to queries within a few hours on business days. You can reach us via email, live chat in your account dashboard, or WhatsApp. When you contact us, provide your registered email address or account username so we can locate your account quickly. For transaction issues, include your transaction ID. Disputes are investigated within one to two business days, and we respond with findings and next steps via email. If your query is urgent (suspected fraud, account lockout), mention this in your message so our team prioritizes it.